When a tenant moves to another unit, they should be deactivated from the current unit in order to add them to a new unit. Here are the steps to follow:
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Deactivate the Tenant from the Current Unit
- As a landlord, you first need to remove the tenant from their current unit. This can be done by deactivating the tenant’s account for that specific unit.
- For detailed steps, refer to the guide: How do I delete or remove an occupant? (Landlord)
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Invite the Tenant to the New Unit
- Once the tenant’s previous account is deactivated, you can then invite them to their new unit. This involves creating a new lease for the tenant in the new unit.
- For detailed steps, refer to the guide: How do I create a new lease and invite occupants? (Landlord)
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Verify the Payment Schedule
- After the tenant has been invited to the new unit, check the Payments tab to verify if the tenant has scheduled their payments for the new unit.
- For detailed steps, refer to the guide: How can I see if my occupants have scheduled payments? (Landlord)
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Resend the Invitation if Needed
- If the tenant has not yet accepted the invitation to the new unit, you may need to resend the invitation.
- For detailed steps, refer to the guide: How do I re-send invitations to occupants? (Landlord)
Remember, the tenant will need to sign up for a new account to schedule payments for their new unit. It’s important to communicate this to the tenant to ensure a smooth transition.