Sam McPeak
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Activity overview
Latest activity by Sam McPeak-
Sam McPeak created an article,
Can I use multiple bank accounts to collect my payments through ZRent? (Landlord)
Yes! You have the flexibility to assign payments for different properties to go into different bank accounts. To set up a new bank account or reassign payments for your properties, simply log in to...
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Sam McPeak created an article,
I am trying to invite a tenant but getting an error saying their email already exists. What should I do? (Landlord)
If you receive the message that the email already exists when trying to invite a new tenant, it means that the individual is associated to another property and/or unit within the platform. If the o...
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Sam McPeak created an article,
What does the dashboard color coding mean? (Landlord)
The ZRent team is in the process of making changes to the color-coding system to make it more intuitive and meaningful. Please disregard the color coding until a product announcement has been made....
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Sam McPeak created an article,
How do I delete or remove an occupant? (Landlord)
If you delete an occupant from a current lease, this will deactivate their account and cancel all future payments. It will also allow you to add the occupant to a different unit if they are switchi...
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Sam McPeak created an article,
What do I do if an existing occupant changes units? (Landlord)
If an occupant moves from one unit to another, you will need to take the following steps to make the change in ZRent. First you must delete the occupant on their current lease. To delete or remove ...
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Sam McPeak created an article,
How do I edit a current lease? (Landlord)
If you need to update the lease details (without signing a new lease document), you can edit the current lease in ZRent. You can update the rent amount and lease terms in this way. Navigate to the ...
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Sam McPeak created an article,
How do I collect late fees? (Landlord)
To collect a late fee, we recommend that you send a notification to the occupant via email. This can be done through the dashboard by clicking on the occupant’s email under the “Current Lease” sect...
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Sam McPeak created an article,
What happens if my occupant’s ZRent payment gets returned? (Landlord)
In the event an occupant’s payment is returned to ZRent, both you and the occupant will receive an email notification. If you have not already received the payment, ZRent will make every effort to ...
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Sam McPeak created an article,
Do my occupants get an email whenever their rent is due? (Landlord)
Occupants receive reminder email notifications four calendar days before scheduled payments are processed. However, if no payments are scheduled, occupants do not currently receive reminders that a...
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Sam McPeak created an article,
Why do some of my units show payments scheduled for the future and other units don’t? (Landlord)
If an occupant is utilizing the “recurring payment” feature in ZRent, the system will display forecasted payments that are scheduled for a future date. If you do not see future payments in the dash...