If you're experiencing issues while using ZRent or ZDeposit—such as pages not loading correctly, buttons not responding, or layout problems—this guide will help you gather the right information to share with our support team.
🧭 Required Information
Please include the following when submitting a support request:
1. Browser, Device & Network
What browser are you using? (e.g., Chrome, Firefox, Safari, Edge)
What version of the browser is installed?
What device are you using? (e.g., desktop, laptop, tablet, phone)
Are you on a corporate network, VPN, or using any browser extensions?
2. Issue Description
What exactly is happening? (e.g., page not loading, button not working, layout broken)
Are there any error messages? If so, please share a screenshot or the exact text.
3. Screenshot or Screen Recording
Include a screenshot or video of the issue if possible. This helps us understand what you're seeing.
🧪 Optional Troubleshooting Steps
These steps are not required, but may help you work around the issue temporarily. If you're comfortable trying them, here’s how:
Try a Different Browser or Device
Sometimes issues are specific to a browser or device. If possible, try accessing ZRent from another browser (e.g., Firefox, Safari, Edge, or Chrome) or a different device.
Use Incognito/Private Mode
This disables extensions and cached data temporarily.
In Chrome/Edge:
Ctrl+Shift+N(Windows) orCmd+Shift+N(Mac)In Firefox:
Ctrl+Shift+PorCmd+Shift+PIn Safari:
Cmd+Shift+N
Clear Cache and Cookies
This can resolve issues caused by outdated or corrupted browser data.
In Chrome/Edge: Go to
Settings > Privacy and Security > Clear browsing dataIn Firefox: Go to
Settings > Privacy & Security > Cookies and Site Data > Clear DataIn Safari: Go to
Settings > Privacy > Manage Website Data
Disable Browser Extensions
Extensions like ad blockers or translators can interfere with site functionality. Try disabling them temporarily to see if the issue persists.
These steps are optional and may not resolve the issue. You can skip them and still submit a support request with the required information above.
🔁 Steps to Reproduce (Optional but Helpful)
What page or feature were you using? (e.g., logging in, viewing a transaction, editing a lease, submitting a payment)
Does the issue happen every time or only sometimes?
📬 Need Help?
Once you’ve gathered the information, please contact our support team at zrent@zrent.net or zdeposit@zdeposit.net